Refund policy
ShopBlix.com
At ShopBlix.com, customer satisfaction is our top priority. We take great care to ensure that every product we deliver meets our quality standards and matches the description displayed on our website. However, if for any reason you are not completely satisfied with your purchase, we are here to help with a clear and transparent return and refund policy.
Please read this Return & Refund Policy carefully before making a purchase, as placing an order on ShopBlix.com indicates your acceptance of the terms mentioned below.
1. About ShopBlix
ShopBlix.com is an online fashion apparel store offering a wide range of stylish, trendy, and affordable clothing. We are committed to delivering quality products with reliable customer support.
Business Address:
Cossimbazar, Kalikapur Kadamkhandi
P.O. – Cossimbazar Raj
P.S. – Berhampore
District – Murshidabad
West Bengal, India
Pin Code: 742102
Email: shopblix01@gmail.com
Phone: 9091213090
2. Eligibility for Returns
We accept returns only under specific conditions to ensure fairness for both our customers and our business.
You are eligible to request a return if:
-
You received a damaged product
-
You received a defective product
-
You received a wrong item (different from what you ordered)
-
The product has a manufacturing defect
-
The size or color received is incorrect due to our error
Returns must be requested within 7 days of receiving the product.
3. Non-Returnable Items
For hygiene, safety, and business reasons, certain items are not eligible for return or refund, including but not limited to:
-
Innerwear, lingerie, socks, or intimate apparel
-
Products marked as “Final Sale”, “No Return”, or “Clearance Sale”
-
Items damaged due to misuse, improper handling, or washing
-
Products without original tags, labels, or packaging
-
Customized or altered products
Please check product descriptions carefully before placing an order.
4. Condition of Returned Products
To be eligible for a return, the product must:
-
Be unused, unwashed, and unworn
-
Be in original condition
-
Include original tags, labels, and packaging
-
Not have any stains, odors, or physical damage caused after delivery
Returns that do not meet these conditions may be rejected.
5. Return Request Process
To initiate a return, please follow these steps:
-
Email us at shopblix01@gmail.com within 7 days of delivery
-
Mention your Order ID, reason for return, and attach clear images or videos of the product
-
Our support team will review your request within 24–48 business hours
-
Once approved, you will receive return instructions via email
Do not send products back without approval, as unauthorized returns will not be accepted.
6. Reverse Pickup Policy
-
Reverse pickup availability depends on your location
-
If reverse pickup is available, our courier partner will collect the item from your address
-
If reverse pickup is not available, you may need to self-ship the product to our return address
Important:
Return shipping charges may apply and will be communicated during approval.
7. Return Shipping Charges
-
If the return is due to our error (wrong item, damaged product, defective product), we will bear the return shipping cost
-
If the return is due to customer preference (size issue, dislike, change of mind), return shipping costs will be borne by the customer
Shipping charges (if any) are non-refundable.
8. Refund Policy
Refunds are processed only after the returned product passes our quality inspection.
Refund Methods
Refunds will be processed through the original payment method, such as:
-
UPI
-
Debit Card
-
Credit Card
-
Net Banking
-
Wallets (if applicable)
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI after collecting your details.
9. Refund Processing Time
-
Refunds are initiated within 5–7 business days after successful inspection
-
It may take an additional 3–10 business days for the amount to reflect in your account, depending on your bank or payment provider
We request your patience during this process.
10. Partial Refunds
Partial refunds may be issued in cases where:
-
The product shows signs of use
-
The original packaging or tags are missing
-
Minor damage is found that was not due to shipping
The refund amount will be decided after inspection.
11. Exchange Policy
We currently offer exchanges only for size or defective issues, subject to stock availability.
-
Exchange requests must be raised within 7 days of delivery
-
Only the same product can be exchanged (no design or product change)
-
If the requested size is unavailable, a refund will be initiated instead
12. Cancellation Policy
Orders can be cancelled only before they are shipped.
Once the order is dispatched, cancellation is not possible. In such cases, customers may request a return after delivery as per our return policy.
13. Damaged or Defective Products
If you receive a damaged or defective product:
-
Contact us within 48 hours of delivery
-
Share clear images or videos showing the issue
-
Keep the original packaging intact until the issue is resolved
Failure to report within the specified time may result in rejection of the claim.
14. Incorrect Address or Failed Delivery
-
If an incorrect address is provided by the customer, we are not responsible for failed delivery
-
Re-shipping charges may apply
-
If the package is returned to us due to delivery failure, refund (if approved) will be processed after deducting shipping charges
15. Color and Size Disclaimer
We make every effort to display product colors and sizes accurately. However:
-
Slight color variations may occur due to lighting or screen settings
-
Size variations of 1–2 cm may occur due to manual measurement
Such variations do not qualify as defects.
16. Fraud Prevention
ShopBlix.com reserves the right to:
-
Reject return requests suspected of misuse or fraud
-
Block accounts with repeated return abuse
-
Take legal action if necessary
17. Policy Updates
ShopBlix.com reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
We encourage customers to review this policy periodically.
18. Contact Us
For any questions, concerns, or assistance regarding returns or refunds, please contact us:
Email: shopblix01@gmail.com
Phone: 9091213090
Business Address:
Cossimbazar, Kalikapur Kadamkhandi
P.O. – Cossimbazar Raj
P.S. – Berhampore
District – Murshidabad
West Bengal – 742102
Thank You for Shopping with ShopBlix.com
We appreciate your trust in us and are committed to delivering a smooth and satisfying shopping experience.